KingsFish

Terms & Conditions, Privacy Policy and Shipping Information

Last updated: March 2026

1. Terms of Use

Welcome to KingsFish (kingsfish.co.za). By accessing or purchasing from our website, you agree to be bound by these terms and conditions. Please read them carefully before placing an order.

1.1 General

KingsFish operates as an online retail store selling freshwater aquarium products including food, lighting, water treatment, filtration, pumps, heaters, and related accessories.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
All content on this website, including product descriptions, images, and pricing, is the property of KingsFish and may not be reproduced without written permission.

1.2 Product Information

We make every effort to ensure product descriptions and images are accurate. However, slight variations in colour or packaging may occur.
KingsFish does not sell live fish or live animals of any kind. All products are non-living aquarium supplies.
Product availability is subject to change without notice. If an item becomes unavailable after your order is placed, we will contact you promptly.

1.3 Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.
KingsFish reserves the right to correct any pricing errors. If a pricing error affects your order, we will contact you before processing payment.
Promotional prices are valid for the specified period only and cannot be applied retrospectively.

1.4 Orders & Payment

Orders are confirmed only upon successful payment. You will receive an email confirmation once your order has been placed.
KingsFish accepts payment via PayFast (credit/debit card, EFT, SnapScan) and Yoco.
KingsFish reserves the right to cancel or refuse any order at our discretion, in which case a full refund will be issued.

2. Shipping Policy

KingsFish delivers nationwide across South Africa. We aim to get your aquarium products to you as quickly and safely as possible.

2.1 Delivery Times

Standard delivery: 3 to 5 working days after payment confirmation.
Remote areas may take 5 to 7 working days.
Orders placed on weekends or public holidays are processed on the next working day.
KingsFish is not responsible for delays caused by courier services, adverse weather conditions, or circumstances beyond our control.

2.2 Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight.
Free shipping may be offered on qualifying orders as part of promotional campaigns.
All shipping costs are displayed clearly before payment is finalised.

2.3 Packaging

All products are carefully packaged to prevent damage during transit.
Fragile items such as glass equipment and lighting are packed with additional protective materials.

2.4 Delivery Address

Please ensure your delivery address is correct at checkout. KingsFish cannot be held responsible for orders delivered to an incorrect address provided by the customer.
We deliver to physical addresses only. PO Box deliveries are not available.

2.5 Tracking

Once your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery through the courier’s website.

3. Returns & Refunds

KingsFish wants you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within the timeframes outlined below.

3.1 Return Eligibility

Items may be returned within 7 days of delivery, provided they are unused, in their original packaging, and in resalable condition.
Consumable products such as fish food, water treatment chemicals, and medications cannot be returned once opened.
Electrical items (heaters, pumps, lighting) must be returned in their original sealed packaging and must not have been used or installed.
Proof of purchase is required for all returns.

3.2 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
KingsFish will arrange for a replacement or refund at no additional cost to you.
Do not dispose of damaged items or packaging until the matter has been resolved.

3.3 Return Process

To initiate a return, email us at support@kingsfish.co.za with your order number and reason for return.
We will provide return shipping instructions. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Once we receive and inspect the returned item, we will process your refund or replacement within 5 working days.

3.4 Refunds

Approved refunds will be processed to your original payment method within 5 to 10 working days.
Shipping costs are non-refundable unless the return is due to an error on our part.
KingsFish reserves the right to refuse a return if the item does not meet the return eligibility criteria.

4. Privacy Policy & Cookies

KingsFish is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA).

4.1 Information We Collect

Personal information such as your name, email address, phone number, and delivery address when you place an order.
Payment information processed securely through PayFast and Yoco. KingsFish does not store your card details.
Browsing data collected through cookies to improve your experience on our website.
Order history and purchase preferences to help us serve you better.

4.2 How We Use Your Information

To process and fulfil your orders and send order confirmations and tracking information.
To communicate with you regarding your account, orders, or customer service queries.
To send promotional emails and special offers, with your consent. You may unsubscribe at any time.
To improve our website, products, and services based on browsing behaviour and purchase patterns.

4.3 Data Sharing

KingsFish does not sell or rent your personal information to third parties.
We share your delivery information with our courier partners solely for the purpose of fulfilling your order.
Payment information is processed by PayFast and Yoco, which operate under their own privacy policies and security standards.
We may disclose your information if required by law or to protect the rights and safety of KingsFish and its customers.

4.4 Data Security

KingsFish uses industry-standard SSL encryption to protect data transmitted through our website.
We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure.
Despite our best efforts, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

4.5 Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic.
Essential cookies are required for the website to function correctly and cannot be disabled.
You may disable non-essential cookies through your browser settings, though this may affect website functionality.
By continuing to use our website, you consent to our use of cookies as described in this policy.

4.6 Your Rights (POPIA)

You have the right to access, correct, or request deletion of your personal information held by KingsFish.
To exercise these rights, please contact us at privacy@kingsfish.co.za.
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been violated.

5. Contact Us

If you have any questions about these terms, our privacy practices, or any aspect of your order, please do not hesitate to get in touch:

Email: support@kingsfish.co.za
Website: www.kingsfish.co.za
We aim to respond to all enquiries within 1 to 2 working days.